Service Level Agreement (SLA)

1. Objective

This SLA defines expected service standards and response times.

2. Support Channels

• Ticket System
• Telegram Support
• Email Support
• Account Manager Support

3. Response Times

4. Service Delivery Timelines

5. Service Status Updates

Clients will receive:

• Order Confirmation
• Progress Updates
• Completion Notification
• Delay Notification (if applicable)

6. Client Responsibilities

Clients must:

• Submit complete information.
• Respond to requests promptly.
• Provide required documents.
• Maintain communication.

Failure to do so may extend delivery timelines.

7. Force Majeure

Web3Listing.com shall not be responsible for delays caused by:

• Exchange Delays
• Wallet Provider Delays
• Media Publication Delays
• Government Actions
• Network Outages
• Natural Disasters
• Third-Party Failures

8. Service Credits

Service credits may be considered only when delays are directly caused by Web3Listing.com and not by external providers or client actions.