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TokenWeb3Listing.com
Service Level Agreement (SLA)
Last Updated: June 2026
1. Objective
This SLA defines expected service standards and response times.
2. Support Channels
- Ticket System
- Telegram Support
- Email Support
- Account Manager Support
3. Response Times
Standard Support
- Response Time: Within 24 Hours
Priority Support
- Response Time: Within 12 Hours
Enterprise Support
- Response Time: Within 4 Hours
4. Service Delivery Timelines
Standard Services
- Expected Delivery: 24–72 Hours
Enterprise Services
- Timeline: Custom Based on Scope
Third-Party Services
- Timeline: Dependent upon External Providers
5. Service Status Updates
Clients will receive:
- Order Confirmation
- Progress Updates
- Completion Notification
- Delay Notification (if applicable)
6. Client Responsibilities
Clients must:
- Submit complete information.
- Respond to requests promptly.
- Provide required documents.
- Maintain communication.
Failure to do so may extend delivery timelines.
7. Force Majeure
TokenWeb3Listing.com shall not be responsible for delays caused by:
- Exchange Delays
- Wallet Provider Delays
- Media Publication Delays
- Government Actions
- Network Outages
- Natural Disasters
- Third-Party Failures
8. Service Credits
Service credits may be considered only when delays are directly caused by TokenWeb3Listing.com and not by external providers or client actions.